GA4 Integration for Intaker

How to Integrate Google Analytics 4 with Intaker:

1. Sign in to your Analytics account.

2. Click “Admin”.

3. Under DATA COLLECTION AND MODIFICATION, click Data Streams.

4. You will have to click on your stream and the Measurement ID will be in the top right corner.

5. Copy the measurement ID.

6. Paste your measurement ID in Intaker's GA4 Integration page in your dashboard.

Create the API Secret Key:

1. On the Web stream details page (where you found the measurement ID), find the box labeled "Events"

2. Scroll down to find Measurement Protocol API secrets and click on it.

3. Here you can create a new API secret by selecting the "Create" button at the top right of the page.

4. Create a nickname for your stream. We recommend using "Intaker" or "Web Chat".

5. Once you click create the new secret value will appear, and will be ready for you to copy.

6: Finally, paste the Secret Value in the Intaker dashboard under the measurement ID.

Intaker Events:

Intaker fires 11 different events to your GA4 Realtime Report.

Event Category: Intaker

Event Action: Chat

Event labels:

1. startConversation: When a new chat is started

2. PhoneCaptured: When a phone number is captured from the prospect (usually counts as lead conversion for law firms)

3. EmailCaptured: When an email address is captured from the prospect (might count as lead conversion for other types of businesses)

4. WidgetOpen: When the widget opens for a visitor.

5. WidgetClose: When the visitor closes the widget.

6. CallBackWidgetOpen: When a visitor clicks the phone widget while using a device that is unable to make phone calls.

7. CallBackRequest: When a lead requests a callback and submits a name and a phone number. (usually counts as lead conversion for law firms)

8. ClickToCall: When a visitor clicks on the phone widget while using a device that is able to make phone calls. (usually counts as lead conversion for law firms)

9. PopupNo: When a lead selects "No" on the pop up.

10. PopupYes: When a lead selects "Yes" on the pop up.

11. ChatCompleted: When a chat user gets to the last dialog of the chat.

How to mark an event as a conversion:

1. Sign in to your Analytics account.

2. Click “Admin”.

3. Select an account from the menu in the ACCOUNT column.

4. Select a property from the menu in the PROPERTY column.

5. Select EVENTS beneath the chosen property.

6. You can then create events or mark them as a conversion by moving the slider MARK AS CONVERSION to “on.”

Pro Tips:

• If you are familiar with Google Analytics, there is no longer a “tracking id” instead it’s a “measurement id.
• If there is not an existing event created, it cannot be marked as a conversion.
• It can take hours for a new conversion to go live.
• On desktop when some clicks “call back request” and on mobile when someone selects “click to call” these become conversions.